Mastering non-verbal communication is the missing ingredient for lots of executives and managers. Non-verbal communication can help you be more effective in your business dealings, we rarely think about our non-verbal behaviour and communication when dealing with other business people. Leaders who want to utilise influencing strategies effectively, resolve conflicts, provide coaching and feedback, inspire and motivate others, and find ways to engage their teams, must be highly aware of every signal they’re sending whenever they communicate. Whether they’re speaking or listening, effective communicators learn how to align their verbal and non-verbal messages to ensure that they’re delivering the precise meanings they intended.
We all know what we are going to say but don’t think what our non-verbal is saying. Understanding your non-verbal message when communicating allows others to receive the message the way you intended. Positive non-verbal communication builds positive business relationships, whereas negative non-verbal communication can cause conflicts and negativity in the workplace. Many world leaders build positive business relationships by consistently delivering positive non-verbal communication.
Being aware of what clients and your teams are really saying and feeling, and knowing how to react effectively, can transform a good manager into a great one. The best leaders are experts at reading non-verbal communication. Here’s why this is a crucial sales skill: When you are interacting with clients or colleagues you are both communicating on two levels – one verbal, one non-verbal.
During any kind of meeting, the most informative non-verbal signals to monitor are engagement and disengagement behaviours. The former indicate interest, receptivity, or agreement with what you are saying. The latter show resistance, defensiveness, disagreement, and even hostility. All of these signals are revealed in a combination of eye activities, facial expressions, head movements, hand and arm gestures, torso positions, and leg and feet movement.